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Caseable Customer Service Phone Number, Email ID, Office Address

Caseable is an online platform that sells handcraft cases for electronics devices i.e. MacBooks, Laptops, iPads, Kindles, Smartphone, eReaders, tablets etc. Production of all the cases is done in Brooklyn and Germany. The company uses as many recycled material as possible in order to minimize ecological impact.

The company provides a feature through which you can design your own case. Caseable accepts payment via VISA, MasterCard, PayPal. It uses DHL and dpd are the shipping carriers. All the transaction are safe and secure.

Caseable Customer Services Contact Details

Caseable team gives its heart and soul to the business so that customers get nothing but the best. Customer service details are given below for customers’ reference.

Caseable Customer Services Number: (+1) 832 429-4443

If you want to purchase the product listed on Caseable website in bulk then the company will give special discount. Call on this number for get support regarding wholesale purchase.

Caseable Customer Service Email Id: support.us@caseable.com

Email id has also been given so that anyone can send a mail to Caseable through this email id for any feedback or enquiry.

Caseable Head Office Address: Vogelsbergstraße 157, 36341 Lauterbach (Hessen), Germany

Caseable Office Phone Number: +49 30 58849322

Caseable Office Fax Number: N/A

Caseable Official Website: www.caseable.com/en

Social Profiles

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Follow Caseable on Facebook, Twitter, Instagram and Pinterest. Links to social profiles are given here.

Facebook Page: facebook.com/caseable

Twitter Handle: twitter.com/caseable

Google+ Profile: N/A

Instagram Handle: instagram.com/caseable

Pinterest Profile: in.pinterest.com/caseable

LinkedIn Profile: N/A

YouTube Channel: N/A

Snapchat Profile: N/A

Important Links

Career: caseable.com/en/jobs

Currently the company is looking for PHP Developer and Front End Developer. Visit the link to know about the Job Profile, Responsibilities etc. via this link. You can also send your resume to work@caseable.com.

Frequently Asked Questions: caseable.com/en/faq

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The FAQ section of the website have answers to the commonly asked questions related to Order, Delivery, Payment, Return, Account etc. Before contacting the customer service, read the FAQ section.

{ 54 comments… add one }
  • Joseph Fittos Jr. December 5, 2017, 10:20 pm

    I have tried to call 855-912-7291 but it keeps telling me office hours are from 9 am till 6 pm Eastern Standard I am calling from Pa. and it is noe11:48 am. Ordering a case and it won’t confirm and check out. Please call me at 570-645-7328.

  • Cind Russo December 15, 2017, 2:18 am

    I received someone else’s caseable,it is the same size as mine ,it is for a Fire HD10. The bar code on back is 14600000012358. Has a photo of two dogs and says. VAL’ s HD.
    Please instruct on were to send or if person is in same area how to get their case to them.
    Waiting to hear from you.
    Thank you,
    Cindy Russo

  • Cynthia Puckett December 17, 2017, 2:57 am

    Didn’t recive my tablet cover I ordered six weeks ago

    • Patricia Miller February 15, 2018, 1:19 am

      I am checking on my order placed a month ago..Have not received !!!!! Order # is 1-00000182926..

  • Maryann December 20, 2017, 12:52 am

    I had bought a tablet at qvc,I was given a free gift for buying this tablet nevertheless the code which I had enter came back as not valid.I had tried to reach you by e-mail without sucess.I did reach QVC again.They are working to get me another code.I have chosen my cover but I am waiting for the code. Can you contact me by my e_mail address maryann5859@ att.net about this matter.I would like to wait a few days before your company respond to doing any thing about my problem. Thank you for your times

    • Judy January 16, 2018, 9:13 pm

      Yes that happened to me also ??????

  • Louanemeola December 21, 2017, 2:00 am

    Where Is my order for my caseable

    • Connie J Olson January 15, 2018, 1:34 am

      What status on my order #100000080776?
      Ordered on 12/07/17 6:30 pm
      Received your email acknowledgement on 12/08/17 12:32:21 am.
      Ordered Amazon fire hd 10 (2017) tablet smart case, beagle with beautiful palace by barruf.
      Have not received 2nd email saying shipped! Have not received tablet smart case.

    • Tyler February 22, 2018, 4:51 am


  • Elizabeth Sullivan December 27, 2017, 11:50 pm

    I placed an order for a free case on 1/26/17. I have not received a confirmation by email. Please let me know if you have received this order.
    I received an Amazon Fire 7 for Christmas and also received with it an offer for a free case. My voucher code is AMUSFWOUQLVUQEFV. Sincerely, Elizabeth D. Sullivan 909 Broadway Mechanicville, NY 12118

  • Paula December 28, 2017, 5:31 pm

    I’m still waiting for my order. I also ordered the special on QVC. They also gave me the wrong code. I did receive another code and reordered but still haven’t received the case. I’m not happy with this company or QVC.

  • Amalia December 28, 2017, 11:39 pm

    Where is my cover? Ordered Dec. 11 2017 &paid with credit card have not received its now Dec. 29.

  • Amelia Sylvester December 29, 2017, 3:59 am

    I place and order for 4 case .I have a voucher, but for some reason unable to speak to someone about my order

  • Robert Hubbard December 29, 2017, 7:36 am

    I bought a computer from QVC and I was entitled to a free case, which I ordered. We wheren’t happy with the computer and returned it to QVC and I need to know what do I do with the case when I get it? Thank you for your help

  • peggy ehrhart December 29, 2017, 9:19 am

    I ordered a case for my kindle, but never received it

  • Mary l borskey December 31, 2017, 12:11 am

    I received an e-mail saying my caseable had been shipped about a week before Christmas. I have not yet received it or any other information such as a tracking number.

  • Linda White January 1, 2018, 9:03 pm

    Ordered case for my tablet that I had purchased from qvc, been 2 weeks and still haven`t received it! Please e-mail me or call 1-765-9982527 Thanks, Linda White

  • Diana January 1, 2018, 11:52 pm

    I ordered a tablet from qvc and it came with info to order a case for it. I have yet to receive it. I really don’t like using this without the case because it slips around when I want to use it and I don’t want to damage it. Like everyone else…Where is my Case?

  • Anna parker January 2, 2018, 6:28 am

    I ordered the qvc special value the hd 10 tablet I got the case but it was the wrong one how do I mail it back nothing
    was in my pckage. Help please

  • Debra Luallen January 5, 2018, 6:58 am

    I ordered my case 12/11/17 and I have not received it. It looks like there are many people with the same problem. Please e-mail, or call. Would prefer a call at 916-320-9987. Thank you

  • Billie Taylor January 6, 2018, 11:42 pm

    Where is my cover?

  • Monica S. January 7, 2018, 7:21 am

    I’m adding my comment to everyone else’s with the same problem, where is my 2 cases? I received my Fire tablet for Christmas and ordered my case on December 26th as yet have not received. It feels as though this company made deals with QVC and HSN for cases and Caseables is not holding their end of the deal. Hope I’m wrong, but it sure doesn’t look that way, I will never order anything from them again, seems like they have many upset customers right now. I will be contacting hsn to complain about variables not honoring their deal with them.

  • Martha Burton January 9, 2018, 1:59 am

    Order the tablet for Christmas and get case free also, very upset have not received and keeping getting a answering machine. It make me think twice about ordering this again. Not fair.

  • Rita Mullins January 10, 2018, 11:56 am

    I ordered two cases on Dec 25–one for an Amazon Fire 7 and one for an Amazon Fire HD 10. I bought these from QVC for Christmas gifts and these covers were supposed to be free. It is now Jan 10 and I have not received the covers. Could you please contact me. I do have the order numbers.

  • Laurie Snyder January 10, 2018, 9:24 pm

    I ordered my passable on dec.27th. Wondering where it is? Unable to reach anyone in customer service.

  • Laurie Snyder January 10, 2018, 9:36 pm

    What does awaiting moderation mean?

  • David Lowery January 11, 2018, 1:41 am

    I order a case for my amazon kindle HD fire table 3 weeks ago and have not received it.Talked to QVC they tole me that caseable did not have a contact phone number.This should tell you a lot about OVC and caseable.I will not order anything else from QVC.

  • cathy steele January 11, 2018, 3:57 am

    We ordered our caseables over 2 weeks ago and have received nothing, not even a confirmation!! Do have order number (not going to put out here) but, no tracking number so, unable to tract on my own. The hassle we had putting in an order and now this, it’s absolute bs. Deal with Amazon, Caseables, and QVC again, I think not. Too bad, we don’t spend a fortune with any one of mentioned parties but, we do spend.

  • Walter Holmes January 11, 2018, 10:19 pm

    Placed an order for my case on Dec 15 2017 and still no case trying to c what’s going on with my order contact me at 229 308 7766

  • Russell Stevens January 13, 2018, 6:57 pm

    I ordered the free case and still have not received or any shipment confirmation. My order number is 100000143646. Can you please tell me the status of my order?

  • Barbara winningham January 13, 2018, 10:24 pm

    I want my case or how to check on it passable send me my case

    • Barbara winningham January 13, 2018, 10:25 pm

      That is caseable send me my case

  • James Woods January 15, 2018, 2:58 am

    Ordered free case from QVC special Amazon 10″ tablet with code inside package. I received a confirmation that the case was shipped. I never received the case. I ordered a case from Amazon and received in 2 days. I called QVC and explained the situation with Caseable. QVC said they would $20.00 to my account. I think this Caseable may be a very questionable company and their web site removed.

  • Judy January 16, 2018, 9:14 pm

    Yes I see your Company is not True for Ordering there are many issue here.!!!

  • Judy January 16, 2018, 9:18 pm

    I also ordered a tablet from ABC and got a card for free Case. Was ordered. Week after Christmas. Never a confirmation of email !!!! Is this how your Company does Buisness ? Not reliable at all. I want an Answer for my order. I have the Confirmation Number. My email is serinity916@vetizon.net

  • Vincent soles January 18, 2018, 4:15 am

    Let me start by saying this company has probably shut down due to the fact nobody has received a case i think you all should complain to amazon who is backing this company if you got a voucher and the company hasn’t lived up to their end of the deal I ordered my case on the 31st of December 2017 and never received a confirmation or tracking number it is false advertisement and they need to be sued.

    • Millie herrington February 12, 2018, 6:24 am

      Me too!

  • Charlene January 18, 2018, 8:42 pm

    Received Kindle Fire 10 for Christmas from QVC with a free tablet cover offer from caseable.com. Ordered on December 31, 2017. Have not received an e-mail yet stating that it has been shipped. Would never recommend this company….If any one knows about the status for order # 100000151696 please let me know. Otherwise I will have to order another one and register a complaint with QVC on whom they use from now on.

  • Stephanie Lambert January 23, 2018, 2:22 am

    I have read all your comments and I am in the same situation. Ordered 3 cases a month ago and have received nothing. A class action law suit needs to be filed.

  • Arlene Potter January 23, 2018, 7:15 am

    I was so excited to receive my kindle for Christmas I ordered it from qvc
    And liked the bundle that was offered. So I ordered my free caseable to protect it and just to keep it covered that was Christmas i received an email that it ship Jan.9 2018 and now it’s the Jan 22 2018 and I still don’t have it I’m ready to send it back to qvc And go through Amazon which is what I should have done. When ever I call caseable their close send me my CASE

  • Sausaman January 25, 2018, 6:20 am

    Ordered free caseable and never received it. Please send case to me. My free code was AMU-SHD-112-2Y3-YQ5.

  • Maria Rivera February 1, 2018, 9:43 am

    I order a case for a fire-hd-10 2weeks ago, but have not received it. My Free code is AMU-SHD-112-HLL-9BV my phone number is 954-559-3051..my address is 2101 N 61st AVE, Hollywood to. 33024. Please call me.
    Thank you

  • She Baker February 2, 2018, 12:27 am

    Never received free cover.Voucher#AMU-SHD-112-ENG-RGL
    Ordered January 11, 2018!! Please send my order

  • Millie herrington February 12, 2018, 6:23 am

    Never received my case for fire #7. #100000175796 ? Ordered 1/18/18. What happened?

  • Kelly Roberts April 4, 2018, 5:03 am

    I bought the QVC TVS, and the code for the free case is invalid. Have tried several different browsers, as suggested, and nothing works. As I only have until April 30th, I’m running out of time to get this order placed, and apparently your help is required. You have my e-mail.

  • Alberta Merritt April 6, 2018, 12:08 am

    Received e-mail saying case had shipped on 3-23-18. It is now 4-5-18 and still no case. What’s up?

  • Wendy Hall April 10, 2018, 3:48 am

    Hi I purchased a fire 10 from qvc and inside there was a voucher for a free case which I chose and completed the order with a code, that was in January and i still haven’t received it. Would be grateful if this could be looked into please.

  • Peggy Rountree April 24, 2018, 8:03 pm

    I ordered a case for an Amazon HD Fire 10 tablet.
    I received mine within 2 weeks of ordering…good?
    I submitted my own picture…not only was the image off center it
    was UPSIDE DOWN!!!
    I have tried repeatedly to contact Customer service to no avail.
    These people DO NOT answer the phone not do they return calls.
    I can not find an address to return the case.

  • Anne Petro May 15, 2018, 9:49 pm

    Do these issues ever get resolved?? Ordered my case in December, never received it. Can’t get a hold of anyone by phone nor by email!!??

  • Barbara L. Wood May 26, 2018, 7:56 pm

    Hi–I wanted to order my Caseable this morning and found that the code was invalid due to my own fault. We have been moving and the order got buried in a box. I was wondering if you could please extend the expiration date of my cover. It would be greatly appreciated.

  • Carroll Michael Vye June 15, 2018, 2:19 am

    I placed an order for a free case. I have not received a confirmation by email. Please let me know if you have received this order.
    I purchased an Amazon Fire 10-HD also received with it an offer for a free case. My voucher code is AMHDTMDSSXMOQS. Sincerely, Carroll M. Vye

  • Anna Lutz June 23, 2018, 7:13 pm

    Placed order #100000218215 on 6/07/2018. Have not received and can get no response

  • ANNE HARTIS July 6, 2018, 9:47 pm


  • David November 15, 2018, 2:30 am

    I received someone else case by mistake I would like to return so I can get my case.

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