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Alcatel One Touch USA Customer Service Phone Number, Email ID, Office Address

Alcatel One Touch is an brand which  is popular for manufacturing various kind of mobile phones. It has been operated by two very popular companies TCL Communication and Alcatel Mobile Phone Handsets . The brand is quite popular around the globe. The reason behind the popularity are the products of the company. The products which company offers to their customers are

  • Alcatel One Touch Smartphones
  • Alcatel One Touch Feature Phones
  • Alcatel One Touch Tablets
  • Alcatel One Touch Mobile Broadband
  • Alcatel One Touch Accessories

Few of the most popular products of the brand are T10 Tablet, EVO 7, IDol, IDol Ultra etc. The company has huge amount of product users in all over United States. They are providing the support service through online as well as offline mode too.

Alcatel One Touch USA Customer Service Contact Details


If you have any kind of technical query or product related problems. Then you can directly contact the Alcatel One Touch customer support service department. For that you can use the below mentioned Alcatel One Touch direct hotline number.

Alcatel One Touch USA Toll Free Helpline / Customer Service Contact Number: 1877-702-3444

Alcatel One Touch helpline number is totally toll free for the callers of USA. You can use it for complains, suggestions, feedback, reviews, problems or other kind of issues related to the product of the company.

Alcatel One Touch Headquarter Contact Details

For more details regarding the products or company. We suggest you to go through the California based head office of the company. The address with zip code are mentioned below with reference of official website.

Address : TCT Mobile Americas 25 Edelman Suite 200 Irvine, CA-92618, USA

Official Website: alcatelonetouch.com/usa

Alcatel One Touch USA Mobile Phones Repair Centers

These are the contact details of product repair centers which are available in two cities of USA.

For Warranty Products – Use this address for Alcatel One Touch products repairing which are in warranty period.
Address : FineTechWin Inc., 959 E. Collins # 103, Richardson, Texas – 75081, USA
You can start an RMA and for status visit – alcatel.finetw.com

For Non Warranty Products – Repair centers for products which are not in warranty period and need to be repaired.
Address : CAI International, 15935 NW 57 Avenue, Miami Gardens, Florida-33014, USA
Phone Number : 305-384-379
Timings : Monday – Friday (9 am-5 pm EST)
E-mail ID : info@drmobile.us

Important Links

FAQ –  alcatelonetouch.com/usa/support/faq.html
It is the FAQ page which can guide the users with basic ways to operate products.

Hotlines Numbers & Repair Centersalcatelonetouch.com/usa/support/hotlines_repaircenters.html
To get the full list of all direct helpline numbers and repair centers worldwide. You can visit this page.

Downloads alcatelonetouch.com/usa/support/download/ot-980.html
To download the user manual, EC declaration, upgrade files, Alcate One Touch PC suite etc. You can follow the above URL.

{ 8 comments… add one }
  • Sheila E, Byrd Berry April 26, 2013, 12:31 pm

    I purchased a Alcatel one touch note book from Altell in Jan. It worked good for a couples of weeks then it stoped working. I sent it back to you and it came back to me with in a week. It worked for a couple of days and have not worked since. I would like to send it back to you and receive a new one if possible. I paid for it and did not obtain the warranity, because i did not need the wifi cord. The charger card is broken and does not work, i do not believe that the notebook does not work as a result of the card. I need help! I have paid for this product, and im not able to use it.

  • tracy gilbert May 22, 2013, 2:39 pm

    I need to know a place in northern ky. Where I can get my alcatel one touch cracked screen repair. Please help. Thanks

  • julius Corvera April 11, 2014, 9:51 am

    i forgot pattern how can i reset my cellphone

  • janice August 10, 2015, 4:34 pm

    I have a alcatel phone and it will not charge, where can I send it to be repaired? ireally need your help!!!!!!

    • Melissa Farnsworth May 25, 2017, 12:46 am

      Dont send it in! I did and it came back in piece. None of the phone numbers work.

  • angel starcher December 30, 2015, 1:11 am

    I would never buy another phone from this company they couldnt give me a free phone because i had this one less then a month and it doesnt work factory reset it three times and still dont work right

  • Melissa Farnsworth May 25, 2017, 12:44 am

    My Alcatel OneTouch stopped charging ,so i sent it in ,it was in mint condition ,when i get it back, go to dump it out in my hand and its in pieces the inside is ripped out and a letter saying it cannot be fixed. I better get a new one asap. I’ve tried calling with no answer. Time to get an attorney!!Im posting pictures.

  • Mary August 31, 2017, 6:26 am

    need to upgrade and I want the same phone number how do I do this????????????? 714-209-1103

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